In the healthcare industry, providers, payers, pharmacies, and drug and medical device manufacturers face some of the heaviest regulations of any industry, even as their success depends on document-intensive processes and transactions. And the widening public debate about healthcare in the U.S. has put increased pressure on all stakeholders in the system to find ways to decrease costs, improve outcomes, and foster transparency and patient centricity.

In today's environment, improving how information is managed is central to the success of organizations across the healthcare spectrum. From HIPAA, HITECH, and FDA compliance, the efficiency gains enabled by the digitization of paper-based processes, and improved patient outcomes fostered by the use of collaboration tools, to using social media and self-service apps to engage with and better serve patients, healthcare organizations face significant challenges—and opportunities—as they look to the future.