Forms Digitization and Modernization

Incorporating WCAG Compliance into Your Redesign

COVID-19 has highlighted problems with document- and form-centric processes - which are critical for customer onboarding and servicing processes in financial services and insurance firms.

When firms accelerate their move to digital forms, they quickly realize that they have a much larger inventory than previously thought, and a myriad of complexities and requirements they must address. One of these requirements is accessibility for people with disabilities, which also applies to online forms experiences.

This paper provides an overview of the requirements for WCAG compliance, and offers practical tips for addressing them as part of your forms digitization initiative.